UX Research Intern (Fall 2023) at Motional in Las Vegas

About the internship

Motional is looking for a UX Research intern to help us deliver an intuitive user experience, and build tools responsible for overseeing and managing all aspects of our Autonomous Vehicle testing, operations, management, and logistics. You’ll apply a user-centered approach to give our team a deep level understanding of our operations and users – allowing us to prioritize and build the most meaningful solutions.

You will contribute to Motional’s driverless future by planning and executing quantitative user testing studies to answer key questions about our tools, users, and drive implementation priorities and direction. Experience with analytical systems like Google Analytics, Qualtrics, and other usability tools focused on collecting UX metrics is preferred.

In addition to conducting statistical analysis, you may also support and facilitate user testing in a fast paced agile environment. Experience recruiting study participants, conducting interviews, and pulling together insights & findings for a larger audience is a plus.

Please submit your resume, and at least 2 projects that best represent your capabilities, skills, and interests.

What you’ll be doing:

• Voice user needs – helping foster a team culture of empathy and understanding of user needs and desires, while balancing business decisions and decisiveness
• Support and conduct user research that answers key product questions, in close collaboration with internal teams
• Employ a range of quantitative research tools and techniques: survey design, statistical analysis, click-tracking, quantitative usability testing, etc.
• Investigate more foundational user behaviors, needs, and goals – using a wide range of primary research methods such as field visits, ethnography, etc.
• Deliver detailed and actionable research findings, and partner closely with other researchers, designers, and product managers to gain clear buy-in
• Define how people interact with the future of autonomous vehicles!

What We’re Looking For:

• You are passionate about solving hard problems most haven’t faced before
• You are in the process of pursuing a graduate degree in Data Science, Human Computer Interaction/Human Factors, Anthropology, Psychology or another human-focused research field
• You have a keen desire to understand how humans think and act.
• You have experience with survey design, analytics from instrumented interfaces, and/or statistical analysis
• You own the ability to clearly communicate your findings, and justify recommendations to stakeholders
• You demonstrate the ability to be flexible and inventive, using non-traditional approaches to research and user testing, given our product space

Bonus Points!

• Experience with conducting interviews; you know how to ask non-leading questions
• Experience with conducting user research studies in internal contexts / with internal experts
• Experience working in the autonomous vehicle or automotive industry
• Experience working within a product team alongside product managers, designers, engineers etc. in an agile environment (i.e. software company, startup, etc.)

If you don’t meet 100% of the qualifications outlined above – that’s okay! We encourage you to apply if you think this is a role that would make you excited to come into work every day and that you can deliver the results we need.

Why You Should Join Us:

This role offers the opportunity to work on extremely challenging problems that haven’t been solved at scale. We’re looking for someone excited to tackle problems such as – how might we ensure efficient fleet operations and effective systems to meet both current and future needs? What information do we give people to build an understanding of the environment of an autonomous vehicle? How might we build and manage a safe, reliable, accessible AV Fleet? Our team is driven, not afraid, to solve problems like this.

Motional’s Product Team, where this role sits, is at the forefront of setting the vision for our products – from the experience of riding in an autonomous vehicle, to how to manage a fleet, to how roads are mapped, and more. We lead with a user-focused mindset, and you’ll have a direct impact in shaping people’s experience with AVs, in the vehicle and outside it, and the future of mobility as a whole.

Lastly, while autonomous vehicles have been around for years, we are finally bringing this technology to market at scale. With over 100,000 public autonomous rides, and partnerships with major ride hailing players, a role at Motional offers the chance to drive the next revolution in mobility.

The salary range for this role is an estimate based on a wide range of compensation factors including but not limited to specific skills, experience and expertise, role location, certifications, licenses, and business needs. The estimated compensation range listed in this job posting reflects base salary only. This role may include additional forms of compensation such as a bonus or company equity. The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process.

Candidates for certain positions are eligible to participate in Motional’s benefits program. Motional’s benefits include but are not limited to medical, dental, vision, 401k with a company match, health saving accounts, life insurance, pet insurance, and more.

Salary Range: $35—$55 USD per hour

Motional is a driverless technology company making autonomous vehicles a safe, reliable, and accessible reality. We’re driven by something more.

Our journey is always people first.

We aren’t just developing driverless cars; we’re creating safer roadways, more equitable transportation options, and making our communities better places to live, work, and connect. Our team is made up of engineers, researchers, innovators, dreamers and doers, who are creating a technology with the potential to transform the way we move.

Higher purpose, greater impact.

We’re creating first-of-its-kind technology that will transform transportation. To do so successfully, we must design for everyone in our cities and on our roads. We believe in building a great place to work through a progressive, global culture that is diverse, inclusive, and ensures people feel valued at every level of the organization. Diversity helps us to see the world differently; it’s not only good for our business, it’s the right thing to do.

Scale up, not starting up.

Our team is behind some of the industry’s largest leaps forward, including the first fully-autonomous cross-country drive in the U.S, the launch of the world’s first robotaxi pilot, and operation of the world’s longest-standing public robotaxi fleet. We’re driven to scale; we’re moving towards commercialization of our technology, and we need team members who are ready to embrace change and challenges.Formed as a joint venture between Hyundai Motor Group and Aptiv, Motional is fundamentally changing how people move through their lives. Headquartered in Boston, Motional has operations in the U.S. and Asia. For more information, visit www.Motional.com and follow us on Twitter, LinkedIn, Facebook, Instagram and YouTube.

Motional AD Inc. is an EOE. We celebrate diversity and are committed to creating an inclusive environment for all employees. To comply with Federal Law, we participate in E-Verify. All newly-hired employees are queried through this electronic system established by the DHS and the SSA to verify their identity and employment eligibility.